Help Center
Answers to the most frequently asked questions about ShadowPass: registration, organizing, tickets and rankings.
Participants
How do I register for an event?
From the explore page, open the page of the event you're interested in and click "Register". You'll be guided through filling in the required information (dancer name, crew, category) and, if applicable, completing payment.
Is my real name visible to other participants?
No. Only your dancer name and your crew are public. Your real name and email stay private and are only visible to the organizers of the event you take part in.
Where can I find my tickets?
All your tickets are gathered under "My tickets" in the participant menu. Each ticket has a QR code that can be scanned at the event entrance.
How do the rankings work?
The ranking aggregates your results across all the events you've taken part in. It's public and identifies dancers only by their dancer name and crew.
Can I cancel my registration?
Cancellation terms depend on the organizer. Contact the event organizer directly through their public page for any refund request.
Organizers
How do I create an event?
Switch on Organizer mode in the navigation bar, then click "Create an event". You can set the categories, prices and dates and publish the event in just a few minutes.
How do I scan tickets at the entrance?
From your dashboard, open the event page and go to Check-in mode. Your camera scans the participant's QR code and validates their entry in real time.
When do I get paid?
Payouts are made according to your plan's schedule and the payment processor. Check the Billing page for the details of your transactions and payouts.
Can I invite members to my team?
Yes, from the Team page you can invite collaborators by email. They'll receive a confirmation link and will be able to help you manage events according to their permissions.
How do I manage a tournament bracket?
Once registrations close, open the event details: the bracket is generated automatically from the qualifiers and updates as the rounds progress.
Account & Security
I forgot my password, what should I do?
Click "Forgot password" on the login page. A reset email will be sent to the address linked to your account.
How do I update my information?
Go to the Settings page from the user menu. There you can update your name, email, dancer name and preferences.
Is my data protected?
Your personal data is never shared publicly. Organizers only access the information strictly necessary to run the events you're registered for.