Don't panic: most login problems can be solved in just a few minutes. Here are the checks to run, in order.
1. Check your email address
Make sure you're using the exact email you signed up with. If you use several addresses (personal, work, gmail/hotmail…), it's easy to mix them up.
- Check there's no space before or after the address
- Check the spelling of the domain (gmail.com, hotmail.com, etc.)
- Try your other email addresses if you have several
2. Check your password
Capital letters and special characters matter. Turn off Caps Lock and retype your password slowly. If you're still unsure, use the reset procedure.
3. Confirm your email address
If you've just signed up, your account can only be used once your email is confirmed. Look for the email titled "Confirm your address" in your inbox and in your spam folder. Click the link it contains before logging in.
4. Clear your browser cache
An expired session or a corrupted cookie can block login. Try this:
- Open a private browsing window
- Go to shadowpass.digital/login
- Log back in with your credentials
5. Contact support
If nothing works, write to us at support@shadowpass.digital with your account email and the exact error message you see. We usually reply within 24 business hours.