You can delete your account at any time from your settings. The deletion is permanent and subject to a 30-day grace period during which you can still change your mind.
How to delete my account
- Log in to shadowpass.digital
- Go to Settings › Account › Delete my account
- Enter your password and tick the confirmation boxes
- You'll receive a summary email with a cancellation link valid for 30 days
During the 30-day grace period, your account is deactivated: you can no longer log in
but your data isn't erased yet. After that, the deletion is irreversible.
What is deleted
- Your dancer profile (username, photo, bio)
- Your login and settings history
- Your personal data (name, email, date of birth, etc.)
- Your saved payment methods
What is kept (anonymized)
To preserve the integrity of public rankings and sports results, some information remains in the database after deletion, but is anonymized:
- Your past results (under an « Anonymous dancer » username)
- Tickets issued before deletion (legal accounting retention requirement)
- Invoices (retention period: 10 years, in accordance with the law)
Having second thoughts? You can simply unsubscribe from emails
or make your profile private without deleting your account, from Settings › Notifications.
Cancel a deletion request
Within the 30 days, click the « Cancel deletion » link in the summary email, or write to us at support@shadowpass.digital. After 30 days, you'll need to create a new account.