Having two ShadowPass accounts causes problems: your results are split in two, your ranking is skewed and your tickets are scattered. Here's the procedure to merge the two into a single account.
Before requesting the merge
- Identify the « main » account (the one to keep, usually the most active)
- Identify the « secondary » account (the one to merge then delete)
- Note the emails and usernames of both accounts
Making the request
- Log in to the main account
- Go to Settings › Account › Merge an account
- Enter the email of the secondary account
- You'll receive an email confirmation at both addresses
- Click both links (from both inboxes) within 24 h to validate
Once the merge is validated, the operation is irreversible. Double-check the accounts involved before confirming.
What is kept
- ✅ All tickets, registrations and favorites from both accounts
- ✅ The full participation history
- ✅ ELO points and wins are combined
- ✅ The highest level tier is kept
What is overwritten
- The email, username, photo and profile are those of the main account
- The secondary account is deleted after the merge
If you no longer have access to one of the two accounts (old email address), contact
support at support@shadowpass.digital — we'll handle the merge manually after verifying your identity.