There are three possible causes for this problem: a typo at sign-up, an old address that wasn't updated, or someone close to you who used their address to register you.
Identifying the cause
- Log in to your ShadowPass account
- Go to Settings › Account
- Check the saved email address
If it's incorrect or no longer yours, update it immediately.
Updating my email address
See the dedicated article for the full procedure: → Edit my personal information
Important: ask the person receiving your emails to
not click the confirmation links until you've
changed your address. Otherwise, they could trigger actions on your account.
Special case: someone close to me registered me with their email
If a parent, friend or crew-mate created your account with their email, you have two options:
- Ask them to forward you the confirmation email, then change your address from Settings
- If you can't log in, contact support specifying both addresses
What if the address belongs to a stranger?
If someone is receiving your emails for no reason, it's probably a typo made when signing up. Write to us at support@shadowpass.digital specifying your username and the wrong address — we'll fix it after verification.