If your points aren't credited after an event, here are the checks to make before contacting us.
1. Has the event been closed?
Points are only added to the national ranking once the event has been closed by the organizer. As long as results are awaiting validation by the judges, your score stays marked "pending".
Check the event page: the status should be "Finished".
2. Did you play under the right account?
Make sure the organizer linked you to your ShadowPass account (not to a namesake or a guest account). Go to Profile › History: the event should be listed there.
If it's missing, contact the organizer so they can attach your result to your account.
3. Did you wait for the recalculation?
The national ranking is recalculated in real time, but a full cycle runs every night at 03:00. Wait 24 hours after the end of the event before worrying.
4. The Kids bracket case
Points earned in a "Kids" bracket are halved. This is normal.
→ Details of the points system