1. Check your spam
Look in your Spam, Promotions or Updates folders, and search for "ShadowPass" or the event name.
2. Your ticket is there anyway
The email is only a copy: your ticket is saved as soon as you register. Sign in with the address you registered with and open "My tickets".
3. Typo in the address?
If you entered the wrong email when registering, only the organiser can fix your registration: contact them from the event page.
4. Team registration
Teammates first receive an invitation to confirm, then their ticket. If the invitation didn't arrive, the captain can resend it from Manage my team.
No QR code in your email? That's expected if the organiser doesn't use ticket QR codes.
→ On the day of the event